Houseplant Workshops include Terrarium, Staghorn and Macrame Workshops

How do I use my ticket?

On completion of your order, you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Please bring along this confirmation at the time of your session either shown from your Smartphone or as a paper copy.

What age group are our Houseplant Workshops suitable for?

These workshops are tailored for those over the age of 16. However children aged 13 and over can participate if attending with a paying adult.

Can I cancel or exchange my ticket to a different time or date?

No, we are unable to offer a refund or transfer tickets once purchased. Please make sure you have picked a time and date that you will be able to attend.

Can I purchase a ticket in-store on the day?

If there are spaces available you can buy a ticket in store at the time of your visit, however we recommend booking in advance online to avoid disappointment.

Can I purchase a ticket in advance over the phone or in-store?

Tickets are only available to purchase online. If you are having difficulties please call us on 01376 570777 for assistance.

Any spare tickets may be available for purchase in-store on the day, but we suggest you book in advance online to avoid disappointment.

When is the cut-off time for buying tickets in advance?

Please note that online ticket sales will stop at 2pm the previous day. So, for example, if you want to book for a session on Weds 15 February you would need to book before 2pm on Tues 14 February. Any tickets not sold online will be available on the day on a first come, first served basis.

How long does the session run for?

Please refer to details on the event booking page

What do I need to bring along on the day?

Bring along your ticket and yourself, everything else will be provided for you.

How do I use my ticket?

On completion of your order, you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Please bring along this confirmation at the time of your session either shown from your Smartphone or as a paper copy.

Please arrive in good time and allow time for parking.

Can I cancel or exchange my ticket to a different time or date?

No, we are unable to offer a refund or transfer tickets once purchased. 

 Is there wheelchair access?

Yes, we normally have wheelchairs available for use at the entrance for customer use.

 Can I purchase a ticket in-store on the day?

No, bookings must be made in advance, as we need to know final numbers for the table arrangements and cheeseboards

Can I purchase a ticket in advance over the phone or in-store?

Tickets are only available to purchase online. No bookings can be taken over the telephone or in store.

When is the cut-off time for buying tickets in advance?

Please note that online ticket sales will stop at 5pm on Weds 14 March. (unless of course they sell out beforehand)

What do I need to bring along on the evening?

Bring along your email booking confirmation, (either on paper or show from your phone) and your choice of drink for the evening. We will provide a cheeseboard for your team.

How do I use my ticket?

On completion of your order, you will sent out a ticket in the post. Please bring this ticket with you on the day.

Please arrive at least 5 minutes before the start of your session and don’t forget to allow extra time for parking.

Can I cancel or exchange my ticket to a different time or date?

No, we are unable to offer a refund or transfer tickets once purchased.

Is there wheelchair access?

Yes, we normally have wheelchairs available for use at the entrance for customer use.

 Can I purchase a ticket in-store?

Tickets are not available to buy instore.  

Can I purchase a ticket in advance over the phone?

Tickets are only available to purchase online. No bookings can be taken over the telephone or instore.

When is the cut-off time for buying tickets in advance?

Please note that online ticket sales will stop 24 hours before the event takes place. If there are still tickets available they may be available to buy in store.

What do I need to bring along on the day?

Bring along your ticket and yourself, everything else will be provided for you.

How do I use my ticket?

On completion of your order, you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Please bring along this confirmation at the time of your session either shown from your Smartphone or as a paper copy.

What age group are our Garden Explorer session suitable for?

Classes are only suitable for 4-10 year olds. Tasks and activities will be tailored to the age group of the class. We cannot under any circumstances accept any child under the age of 4 or older than 10.

How can I find more information about Garden Explorers?

Through Perrywood Garden Explorers we want to help children to be curious about trees or plants, birds or insects in the garden – connecting them with nature at home, at school or while out and about.

Garden Explorers is an opportunity for children to learn, stimulate their senses, but above all, have some fun! Parents and carers can take the opportunity to enjoy a quiet hour and a half to themselves! The sessions are fully supervised but we do ask that you stay on site the whole time.

We ask children to come dressed in "messy clothes" as the activities often involve getting a little mucky.

 All classes are supervised by Perrywood employees, all of whom have successfully completed a DBS (formerly CRB) check. 

For more information please contact Rachel Keeble by email: rachel@perrywood.co.uk or Louise Clarke louise@perrywood.co.uk OR Telephone: 01376 570777. Rachel is available from 9am until 5pm on a Wednesday and Thursday or alternatively speak to Louise Clarke.

Can I cancel or exchange my ticket to a different time or date?

No, we are unable to offer a refund or transfer tickets once purchased. Please make sure you have picked a time and date that you will be able to attend.

Can I purchase a ticket in-store on the day?

If there are spaces available you can buy a ticket in store at the time of your visit, however we recommend booking in advance online to avoid disappointment.

Can I purchase a ticket in advance over the phone or in-store?

Tickets are only available to purchase online. If you are having difficulties please call us on 01376 570777 for assistance.

Any spare tickets may be available for purchase in-store on the day, but we suggest you book in advance online to avoid disappointment.

When is the cut-off time for buying tickets in advance?

Please note that online ticket sales will stop at 2pm the previous day. So, for example, if you want to book for a session on Weds 15 February you would need to book before 2pm on Tues 14 February. Any tickets not sold online will be available on the day on a first come, first served basis.

How long does the session run for?

Each session runs for an hour and a half.

The first session is from 9:15 - 10:45am and the second from 11:15am - 12:45pm

Can I leave my children with you during the session?

It is not necessary for parents/guardians to stay with the child/children while the session takes place, however, we would prefer you to remain onsite for the duration of the session, just in case we need to reach you. 

Can I book more than one session for my child during the same week?

No, all four sessions during the week will be identical.

How do I use my Ticket?

On completion of your order, you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Please bring along this confirmation at the time of your visit either shown from your Smartphone or as a paper copy. Go straight to the grotto and show your ticket to an elf or other member or staff.

Can I cancel or exchange my ticket to a different time or date?

No, we are unable to offer a refund or transfer tickets once purchased. Please make sure you have picked a time and date that you will be able to attend.

Is there wheelchair access?

Yes, we have created the experience to be as accessible as possible. We have wheelchairs available for use at the entrance and the grotto has full wheelchair access. There is disabled parking and seating throughout the grotto.

Can I purchase a ticket in-store or on the day?

Tickets are only available to purchase online. If you are having difficulties please call us on 01376 570777 for assistance.

Any spare tickets may be available for purchase in-store on the day. However, we suggest you book in advance online to avoid disappointment. 

I want to buy multiple tickets but can’t find a time slot with enough spaces left?

If you wish to buy multiple tickets but there are not enough spaces in your chosen time slot please feel free to order tickets in consecutive slots. To do this simply choose the first session, select the quantity and add to cart, then return to booking screen and repeat process for the next session.

Please make the elves aware when you arrive that you have bookings over two time slots and they will do their best to let you all go through together.

Will my child receive a gift from Santa?

Each child will receive an age appropriate, wrapped gift.

Do adults or babies not receiving a gift need to purchase a ticket?

Please note it is necessary to purchase at least one ticket to visit any part of the Grotto. However, only a child receiving a gift needs a ticket, any accompanying adults and babies do not need a ticket.